Time to reflect

Not only is it the beginning of the new year, but it’s the beginning of a new decade. As always at this time of the year, I’m filled with lots of mixed feelings. On one hand, I’m excited at the prospect of new challenges and reflecting on the past and thinking about the future.

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Crossing the Divide

Across the board, people are pissed off. It doesn’t matter what market you’re in, what service you offer or what part of the country you operate in. People are unhappy, no service is perfect and we’re in a state of constant uncertainty and it doesn’t look like that’s going to change anytime soon.

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