Why not addressing failure is stopping successful services in the public sector.
My first six months as a civil servant have been full of wonderful learnings, both about myself and what it means to work for the government. One of the things I’ve found the most interesting is the use of language, how it’s rooted in culture and the knock-on effect it can have on the way […]
That’s right, it’s been a year, 6 events done and SheSaysMCR is celebrating its first birthday! Woohoo 🙂 We celebrated our first birthday with our sixth event: It’s All Good, and what better place to host it than SpacePortX’s rooftop garden! Lovely. Focussing on social impact and social change, the SheSaysMCR team brought together Tamsin Chislett, Rebecca Rae and Lauren Currie […]
Sometimes (more and more frequently) I help to run Service Design workshops. The latest flurry of which have revolved around healthcare. Minnie, Greg, Ines and myself recently put together a rapid prototyping workshop for Health 2.0, watch this amazing video to see what it was all about: Health 2.0 from Bruntwood on Vimeo. What is […]
Attending my second BarCamp was even more exciting than the first. The most exhilarating un-conference, BarCamp Manchester 5, seriously tops the list of events in Manchester (although, if you disagree I’d love to hear what I’m missing out on). For those of you who have never been to BarCamp, it’s one of the funnest things […]
Last week I went to a Service Design workshop hosted by Design Thinking UK. Service Design in a day may sound like an impossible task, but the day was far from it, and what a day it was! Customer Journey Mapping Now, you’ve heard me go on and on about customer journey maps and that’s […]
Service Design is becoming more and more important in everyday life. Companies the world over are using Service Design principles to differentiate their business, services and products from those around them. Being an estate agent, coffee shop or agency is no longer relevant. The ease of your services, how you interact with your customers, clients […]