Why not addressing failure is stopping successful services in the public sector.
I’m going to start this blog off with a little diagram and then I’ll explain my thinking. Digital is underpinned by technology Both things (digital and technology) work together to form a part of a service. Services exist to help people do things – also known as a service outcome* *FYI service outcomes are usually […]
My first six months as a civil servant have been full of wonderful learnings, both about myself and what it means to work for the government. One of the things I’ve found the most interesting is the use of language, how it’s rooted in culture and the knock-on effect it can have on the way […]