Across the board, people are pissed off. It doesn’t matter what market you’re in, what service you offer or what part of the country you operate in. People are unhappy, no service is perfect and we’re in a state of constant uncertainty and it doesn’t look like that’s going to change anytime soon.
Everyone around me seems to be obsessed with recycling, cutting down on single use plastics and reducing the chemicals in their homes. I’m no exception to the rule.
Why not addressing failure is stopping successful services in the public sector.
I’m going to start this blog off with a little diagram and then I’ll explain my thinking. Digital is underpinned by technology Both things (digital and technology) work together to form a part of a service. Services exist to help people do things – also known as a service outcome* *FYI service outcomes are usually […]
My first six months as a civil servant have been full of wonderful learnings, both about myself and what it means to work for the government. One of the things I’ve found the most interesting is the use of language, how it’s rooted in culture and the knock-on effect it can have on the way […]
Sometimes (more and more frequently) I help to run Service Design workshops. The latest flurry of which have revolved around healthcare. Minnie, Greg, Ines and myself recently put together a rapid prototyping workshop for Health 2.0, watch this amazing video to see what it was all about: Health 2.0 from Bruntwood on Vimeo. What is […]
Last week I went to a Service Design workshop hosted by Design Thinking UK. Service Design in a day may sound like an impossible task, but the day was far from it, and what a day it was! Customer Journey Mapping Now, you’ve heard me go on and on about customer journey maps and that’s […]