Crossing the Divide

Across the board, people are pissed off. It doesn’t matter what market you’re in, what service you offer or what part of the country you operate in. People are unhappy, no service is perfect and we’re in a state of constant uncertainty and it doesn’t look like that’s going to change anytime soon.

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Service Design Workshops

Sometimes (more and more frequently) I help to run Service Design workshops. The latest flurry of which have revolved around healthcare. Minnie, Greg, Ines and myself recently put together a rapid prototyping workshop for Health 2.0, watch this amazing video to see what it was all about: Health 2.0 from Bruntwood on Vimeo. What is […]

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Service Design In A Day

Last week I went to a Service Design workshop hosted by Design Thinking UK. Service Design in a day may sound like an impossible task, but the day was far from it, and what a day it was! Customer Journey Mapping Now, you’ve heard me go on and on about customer journey maps and that’s […]

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